Terms of Use

This agreement is in effect as of 17 March 2020.

This website is owned and operated by Flowers By Teresa PTY LTD.

By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy, along with the terms and conditions as stated in our Privacy Policy detailed below.

Flowers By Teresa reserves the right to update and edit these terms and conditions without notice. You acknowledge and agree that it is your responsibility to review the terms and conditions of the Flowers By Teresa website periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

Confidentiality Agreement – As per ACCC website. Consumer Act.

Copyright and Trademark Policy

All images, text, design and concepts within the site are the property and copyright of Flowers By Teresa in accordance with the current copyright laws. Any reproduction or other use of intellectual property, images or content found on this site without written consent is prohibited.

All content and materials available on the website and on-line shop of Flowers By Teresa  including but not limited to text, graphics, website name, code, images and logos are the intellectual property of Flowers By Teresa PTY LTD and are protected by applicable copyright and trademark law.

Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by Flowers By Teresa.

Delivery Policy

Same Day Deliver – orders must be in prior to 1:00 PM for Sydney Region

NO DELIVERIES ON SUNDAYS OR PUBLIC HOLIDAYS – flowers will be delivered the next available day.

In the event that there is no one there to receive the delivery Flowers by Teresa will make every effort to contact the sender to seek further instruction.

If there is a safe spot to leave the flowers out of site and out of hot temperatures, flowers will be left and a “Sorry we missed you note will be left at the premises advising the recipient instruction for the flowers.

Please note that couriers do charge re delivery and waiting time fees which will be at the expense of the sender.  Should Flowers by Teresa be unable to reach you immediately at the time of delivery, the flowers will be returned to the shop.  Re-delivery will be at the sender’s expense or alternatively the sender is able to collect the flowers from the store at 427 Illawarra Rd, Marrickville.

Flowers By Teresa  will only leave the flowers if it is safe to do so and/or unless instructed them to do so in the delivery instructions on the order form.  Also should the sender wish to keep his/her details anonymous – Flowers by Teresa must be advised in the delivery instructions on the order form.

Flower Care Policy

Caring for flowers makes all the difference

Some tips:

All bouquets and cut flowers need to be re-cut before placing in fresh water.

Ensure your vase has enough water in it to ensure all the stems are submerged.

Cut about 2cm and cut the stems on a 45 degree angle.

Remove any lower foliage that may be submerged under water level.

Add flower food as per instructions and guidelines on the package.

Check and Change the water every 2-3 days and re-cut the flowers before placing them back into fresh water.

If your flowers are in a floral foam, add water daily.

Flowers like an even temperature, about 18-22 degrees.

ie. no heating and cooling vents and/or keep flowers away from direct sunlight

flowers may last a minimum of 4 days extending to 7 days and sometimes longer. It is dependent on their care and surrounding environment.

Privacy Policy – Please see our Privacy Policy page

The receipt of promotional materials and newsletters is completely optional.

Returns Policy

In the unlikely event of a product being less than satisfactory, Flowers by Teresa must be notified within 24 hours to ensure we resolve this problem for you.  It is your responsibility to return the product to our store at 427 Illawarra Rd, Marrickville and we will provide you with a replacement or a credit note if the product is out of stock.

Returned product must not be damaged and in the same condition it left the store. It is to the discrepancy of management for the return, replacement and/or instore credit note to be provided.

Substitution Policy

If a substitution is required we will make every effort to advise you before delivery. On occasion it may be necessary to substitute some of the flowers pictured, however the style will remain consistent. We will make every effort to avoid substitution however substitution may be unavoidable and necessary due to factors beyond our control. For example flowers have seasons which determines what is available at market, demand sometimes exceeds supply, inclement weather conditions affecting our growers. In the case of substitution we guarantee to always substitute with flowers of equal or greater value to ensure our quality standards are exceeded.

Responsible Use and Conduct

You are responsible for maintaining the confidentiality of any login information associated with any account you use to access the Flowers by Teresa website.  Accordingly, you are responsible for all activities that occur under your account and member log-in.

You agree the information you provide about yourself (such as identification, contact details, etc.) as part of the buying, membership and registration will always be accurate, correct, and up to date.

Accessing (or attempting to access) any of part of our website or on-line store by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any part of our website or on-line store through any automated, unethical or unconventional means.

Engaging in any activity that disrupts or interferes with our website or on-line store, including the servers and/or networks to which our website or on-line store are located or connected, is strictly prohibited.

Attempting to copy, duplicate, reproduce, sell, trade, or resell any aspect of our website or on-line store is strictly prohibited.

You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.